Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming the company, and whilst based in South Africa, we are rapidly moving into many emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.
What will you do?
The Quality Assurance function operates with a management mandate, providing independent, objective assurance and advisory services to assist businesses in enhancing the overall operational governance, quality, and service standards.
We are looking for a Quality Assurance function that operates with a management mandate, providing independent, objective assurance and advisory services to assist businesses in enhancing the overall operational governance, quality, and service standards. We are looking for a highly professional and driven individual to assume this role reporting to the Quality Assurance Manager.
What will make you successful in this role?
Capabilities And Understanding
- Internal Auditing Diploma or relevant Risk Management degree essential
- Exposure to a Quality Assurance and/or Internal Audit environment
- Underwriting, premium collection, and claims business experience
- Understanding the regulatory and business environment of the short term Insurance Industry
- IT Governance, Data Analytics, and Information System Audit Valid driver’s license (able to do domestic travel)
Abilities And Knowledge
- Insurance regulation
- Project and Risk assurance management Data Analytics and Information Security Ability to design, document, and perform risk-based audits
- Good knowledge of the business and the ability to evaluate risks
- Ability to take a holistic view of the organization in determining and positioning compliance risks
- Ability to identify strategic issues through critical reasoning
- Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
- Ability to effectively plan and set priorities for self and engagement team
- Strong communicator
- Strong project management skills
- Results-oriented with a strong deadline focus
- Ability to build strong relationships and to work with others towards shared goals
- Team player able to collaborate and support colleagues and peers across the organization, while still being able to work independently when needed
- Flexible and open to change and innovation
- Good conflict management skills
- Good negotiation and problem-solving skills
- Strong attention to detail
- Good report writing and presentation skills
- Strong analytical skills
COMPETENCIES
Drives results
Deciding and initiating action
Leading and supervising
Collaborates
Client focus
Flexibility and adaptability
Cultivates innovation
Strategic decision making
Analytical thinking
Business acumen
Data analysis
Emotional intelligence
Critical thinking
Curiosity with creativity
Strategic mindset
Qualification And Experience
Diploma with 4 to 6 years experience or Grade 12 with 6 to 8 years related experience.
Knowledge And Skills
Call monitoring and assessments
Coaching and developing consultants
Training
Process management and standards alignment
Reporting
Personal Attributes
Interpersonal savvy – Contributing independently
Decision quality – Contributing independently
Plans and aligns – Contributing independently
Directs work – Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.